Your Health,
Our Priority.

On this website: open Book appointment, choose the doctor, pick a date from the strip and then a time slot, confirm who the visit is for, and pay online.

In the mobile app: tap Book appointment on the Home tab, choose the doctor, pick a date and a slot, and pay. Your booking appears under Appointments as soon as the payment succeeds.

A follow-up is booked against the visit it follows, so you start from the completed visit rather than from a blank calendar.

In the mobile app: when a visit of yours is eligible you will see a follow-up notice on the Home tab and on the booking screens. Tap it, pick the visit, then choose a follow-up slot.

On this website: open Book appointment and choose a slot marked Follow-up. You are then asked which of your past visits it follows.

Follow-up slots are separate from new-patient slots, which is why a follow-up does not appear in the ordinary new-appointment list.

For as long as the prescription from your original visit is still valid. The last date is shown on the visit itself, and on the follow-up notice in the app. Once that date passes, please book a new appointment instead.

A follow-up also has to be with the same doctor you saw, and for the same patient — yourself, or the family member the original visit was for.

Open the appointment and use Cancel appointment. You can cancel up to 24 hours before the appointment time, and the cancellation is confirmed with an OTP sent to your registered mobile number.

A cancellation refund is not the full amount: the clinic's cancellation fee, the platform fee and the payment gateway's non-refundable charge are deducted. The exact refund is shown to you before you confirm, so you always see the figure before deciding.

Three cases.

Within 24 hours of the appointment time — the window has closed, so please call the clinic.

After the visit is completed, or if it is already cancelled.

If the booking was made and paid for at the clinic counter rather than online. Online cancellation applies to online-paid bookings only; for a counter booking, contact the clinic directly.

You are told about the change, and you are not stuck with it. When the clinic moves your booking you may cancel it yourself for a full refund — no cancellation fee is deducted — even if the new time is less than 24 hours away.

That right stays open until the end of the day before your visit date. If the new time suits you, you do not need to do anything.

In the mobile app, open the My family tab and add the family member with their name, relation and details. On this website, add them from your account area.

Once added, choose that family member while booking and the appointment is made in their name. Their visits, prescriptions and receipts stay under your account, and a follow-up for them is booked against their own completed visit, not yours.